Liz McCallum
EVP of Customer Experience, Board MemberLiz McCallum is the Executive Vice President of Customer Experience and Board Member for City Facilities Management (US) LLC.
Liz has worked for City Australia for over 11 years and was instrumental in the establishment of the Australian business. Prior to joining City Australia, she spent many years working for City United Kingdom in a variety of Contact Centre roles. Recently, she graduated from AICD, the Australian Institute of Company Directors.
In her role with City US, she is excited to be able to continue to be part of City’s global success as one of the fastest-growing, self-performing facilities management companies in the world. Her main focus is providing City’s partners with a world-class customer experience through optimizing their top-of-the-line Help Desk and remaining at the forefront of technological innovation.
Liz’s passion lies in developing creative customer care strategies that set City and its partners up for success for many years to come. She enjoys the fact that City embraces and encourages different ways of thinking which allows for a more innovative culture across the business. As a true employer of choice, City believes in offering continual development for all team members and she strives to empower her team to grow, professionally and personally, and invest in their long-term careers at City.
North America
2016: City US is established in North America, in partnership with Southeastern Grocers (SEG), servicing over 750 supermarkets across 7 southern states.
2016: City US acquires Baltic Trail Facilities Management, servicing over 800 Ahold supermarkets across 11 north eastern states.
2018: City US establishes its partnership with leading retailer, Walmart, providing services to 460 stores in 3 southern states.
2019: City US expands its partnership with Walmart, providing services to 500 stores in 16 northeastern states.
Europe
1985: Willie and Susan Haughey establish City Refrigeration Holdings (UK) Ltd in Glasgow, UK.
1995: City UK launches long term partnership with Asda, one of the country's leading supermarket retailers, to provide total FM services across more than 600 locations in the UK.
2005: City UK establishes its construction and engineering division, providing innovative solutions across multiple sectors in the UK.
2009: City UK provides multi-site FM services throughout the country to Booker wholesalers and BP petrol forecourt operators.
2011: City UK begins the provision of dedicated FM and cleaning services across the distribution network of Asda supermarkets.
2017: City UK confirms the acquisition of Lesprit Ltd, trading as Maintenance Management Ltd (MML) and Atrium Maintenance France (AMF) based in Milton Keynes (UK) and Lille (France) respectively.
2019: City UK signs deal with Marks & Spencer servicing 1000 sites.
Australia
2009: City Australia launches in Melbourne, in partnership with Coles, servicing over 700 supermarkets across the country.
2015: City Australia expands its partnership with Coles, servicing all Liquorand and Express stores across the country.
2015: City Australia establishes its partnership with Target, servicing over 300 stores across the country.
2016: City Australia expands its partnership with Coles, servicing all its regional Distribution Centres across the country.
2016: City Australia signs a new 10-year partnership deal with Coles. This deal represents one of the largest GNFR contracts signed by Coles.
2017: City Australia renews its partnership with Target for another 10 years.
2018: City Australia commences cleaning self-delivery to Coles Distribution Centres throughout the country.
2019: City Australia signs its first healthcare partnership with the Australian Red Cross Lifeblood.
2019: City Australia establishes its partnership with mycar, servicing 260 sites.
Asia
2015: City Asia launches in Kuala Lumpur, Malaysia, in partnership with Dairy Farm, servicing over 205 supermarkets across the region.
2017: City Asia commences service delivery to 450 Guardian health and beauty sites in Malaysia.
2018: City Asia expands its partnership with Dairy Farm, servicing 630 sites in Singapore.
2019: City Asia expands its partnership with Dairy Farm, servicing over 1800 sites in Hong Kong.