The world’s top retailers, grocery, and convenience store chains partner with City for comprehensive, integrated facilities management, building and engineering, and sustainability solutions. City’s innovative self-performing partnership model provides greater service quality at a lower cost than traditional vendor-based or in-house solutions.
City was the first to implement the end-to-end self-performing model for facilities management.
As our retail customers expanded from Europe and Asia to the United States, they knew City’s support was critical to their success. Together, we’ve continued to innovate and set a new standard for facilities services.
To compete in a fast-changing industry with tight margins, the only way forward is to double down on operational excellence while providing an exceptional experience for your customers.
We bring the insight, rigor, and innovation to help you uncover and realize opportunities. Our approach combines local, boots-on-the-ground knowledge with global industry data and the latest technology. We’re already setting the bar for repair time, asset uptime, and first-time-fix rates. We scrutinize everything we do to constantly become more efficient and effective.
Local in-store knowledge
Global
industry data
Latest
technology
Established in Glasgow, Scotland by Willie and Susan Haughey (now Lord and Lady Haughey) who remain owners today.
Awarded five-year contract to provide integrated facilities management for one of the largest retailers in the United Kingdom.
Between 2000-2015, global expansion continued across Asia, Australia, and the UK.
Established operations in the United States with headquarters in Jacksonville, Florida, focused on providing integrated facilities management services across over 750 sites for grocer partner.
Acquired Baltic Trail to establish City Building Engineering Services (CBES) with an office in Burlington, Massachusetts.
Began facilities management services in the Northeastern United States with the third City US customer, a leading multinational food and consumables retailer.
Launched partnership with one of the top Fortune 100 retailers, servicing 422 sites across the Southeast.
Expanded retail partnership with an addition of 417 sites across the Northeast United States.
Commenced partnership with one of the world’s largest convenience stores, beginning with 115 sites across Florida.
Began the Click & Collect program providing Buy Online, Pickup in Store services for 1,500+ store locations and completed 200+ full mechanical, case, and rack replacements for multiple retail banners across 200 sites in the United States.
Launched Spark+, City’s in-house energy management solution, to monitor temperature and energy use and provide significant savings for partners.
Grew convenience store partnership across Florida with self-performance of fuel services for 1,000 sites.
Expanded retail partnership into the Mid-Atlantic United States with an additional 511 sites and launched self-delivery of exterior services and landscaping.
Supported partners and their communities through the COVID-19 pandemic by installing protective barriers, signage and more.
Established a presence on the West Coast of the United States.
Began offering self-performance of case cleaning for grocer partner.
Formed a Global Sustainability Council to share global best practices and support partners in reaching their Net Zero goals.
Rolled out SOUNDTech+ powered by DST, an ultrasound tool used to analyze and predict equipment life.
Learn how City can transform your facilities, lower costs, and support you on your sustainability journey.
2016: City US is established in North America, in partnership with Southeastern Grocers (SEG), servicing over 750 supermarkets across 7 southern states.
2016: City US acquires Baltic Trail Facilities Management, servicing over 800 Ahold supermarkets across 11 north eastern states.
2018: City US establishes its partnership with leading retailer, Walmart, providing services to 460 stores in 3 southern states.
2019: City US expands its partnership with Walmart, providing services to 500 stores in 16 northeastern states.
1985: Willie and Susan Haughey establish City Refrigeration Holdings (UK) Ltd in Glasgow, UK.
1995: City UK launches long term partnership with Asda, one of the country's leading supermarket retailers, to provide total FM services across more than 600 locations in the UK.
2005: City UK establishes its construction and engineering division, providing innovative solutions across multiple sectors in the UK.
2009: City UK provides multi-site FM services throughout the country to Booker wholesalers and BP petrol forecourt operators.
2011: City UK begins the provision of dedicated FM and cleaning services across the distribution network of Asda supermarkets.
2017: City UK confirms the acquisition of Lesprit Ltd, trading as Maintenance Management Ltd (MML) and Atrium Maintenance France (AMF) based in Milton Keynes (UK) and Lille (France) respectively.
2019: City UK signs deal with Marks & Spencer servicing 1000 sites.
2009: City Australia launches in Melbourne, in partnership with Coles, servicing over 700 supermarkets across the country.
2015: City Australia expands its partnership with Coles, servicing all Liquorand and Express stores across the country.
2015: City Australia establishes its partnership with Target, servicing over 300 stores across the country.
2016: City Australia expands its partnership with Coles, servicing all its regional Distribution Centres across the country.
2016: City Australia signs a new 10-year partnership deal with Coles. This deal represents one of the largest GNFR contracts signed by Coles.
2017: City Australia renews its partnership with Target for another 10 years.
2018: City Australia commences cleaning self-delivery to Coles Distribution Centres throughout the country.
2019: City Australia signs its first healthcare partnership with the Australian Red Cross Lifeblood.
2019: City Australia establishes its partnership with mycar, servicing 260 sites.
2015: City Asia launches in Kuala Lumpur, Malaysia, in partnership with Dairy Farm, servicing over 205 supermarkets across the region.
2017: City Asia commences service delivery to 450 Guardian health and beauty sites in Malaysia.
2018: City Asia expands its partnership with Dairy Farm, servicing 630 sites in Singapore.
2019: City Asia expands its partnership with Dairy Farm, servicing over 1800 sites in Hong Kong.
