Guide to Hands-On Training: Powering the Next Generation of Skilled Technicians

Skilled tradespeople are the backbone of facilities operations across industries like retail, hospitality, and property management. From HVAC and refrigeration technicians to food service equipment specialists, many businesses rely on these professionals to maintain critical systems and machinery.

However, amidst an aging workforce and declining interest in the trades, a growing labor shortage threatens operational continuity and service quality across industries.

As George Campbell, Director of Training at City US, explains, “With fewer skilled technicians available, the burden falls on companies to maximize the potential of existing teams through hands-on training programs. Investing in impactful learning experiences not only uplifts employees and bolsters operations today but also plays a key role in the revitalization of the skilled trades.”

In this article, we’ll explore why hands-on training matters and provide best practices to implement impactful training programs.

The Growing Need for Skilled Trades Training

The skilled trades are facing an unprecedented crisis: an aging workforce paired with declining interest from younger generations. According to NPR, the rate at which Gen Z applied for trade careers dropped a staggering 49 percent between 2020 and 2022 when compared to prior generations at the same age. To further complicate matters, 29.5 percent of the 2023 U.S. labor force is at least 65 years old, which is up from 23 percent in 2000 according to the Bureau of Labor Statistics.

As older technicians retire, businesses are struggling to find qualified replacements. In fact, the construction industry alone faces a gap of about half a million skilled workers, with even stronger demand anticipated thanks to infrastructure investments already in progress.

Rapid advancements in building systems and equipment also make ongoing training for tradespeople more important than ever. Cutting-edge innovations — from IoT sensors to AI-powered machines and analytics — have introduced new complexities to facilities management. As a result, tradespeople need ongoing facilities management training to stay adept at applying emerging technologies to their day-to-day work.

With labor shortfalls colliding with more advanced facility needs, hands-on training programs are essential to empower today’s technical workforce while cultivating the next generation.

What Is Hands-On Training?

The hands-on method of training can be defined as an experiential instructional approach that’s focused on actively engaging with physical learning materials, tools, and equipment, rather than merely studying theoretical concepts. In other words, hands-on learning means directly acquiring and applying knowledge through practical simulations and exercises.

For skilled trades like HVAC, refrigeration, and electrical work, hands-on training might involve troubleshooting issues with real machinery, disassembling and rebuilding components, or practicing installation and repair techniques using industry-grade tools and materials. The core philosophy of this approach is learning by doing, not just reading or listening.

Why hands-on training matters

Hands-on learning goes beyond strengthening conceptual knowledge. Here are some of the ways it prepares technicians for success in their roles:

Bridging the theory-practice gap

While concepts provide a critical baseline, the shift from theory to practice requires physically handling equipment, components, and tools much like the ones technicians encounter day-to-day. Hands-on training bridges this gap, forging real capabilities through simulated challenges. It also ensures that technicians develop the critical thinking and problem-solving skills for managing equipment issues confidently and competently.

Experience with real machinery

Practicing on the actual machinery that technicians will encounter on the job — or very similar equipment — is invaluable. Simply studying concepts cannot fully ready technicians for the intricacies of specific systems in action. By gaining practical experience with them in the classroom, technicians are able to develop an intuitive understanding and improve their ability to solve real-world problems.

Building confidence and competence

In addition to technical aptitude, with mentored practice in a safe training environment, technicians learn to trust their instincts, work independently, and handle tasks they may have struggled with solving themselves.

Training must also empower confidence, critical thinking, and problem-solving abilities.George Campbell, Director of Training at City US

“Hands-on training is crucial for developing well-rounded technicians, but programs can’t focus solely on technical skills. Training must also empower confidence, critical thinking, and problem-solving abilities that prepare tradespeople for any scenario,” adds George.

Such empowerment and self-assurance helps foster greater ease and precision when interacting with high-stakes facilities equipment in the field.

Benefits of hands-on training for businesses

●      Technician retention

Investing in hands-on training demonstrates a commitment to technicians’ professional growth. Employees are far more likely to stay with companies that support their development. Hands-on training also enhances morale and job satisfaction by empowering technicians to advance their careers. The result is, inevitably, higher employee retention.

●      Operational efficiency

Well-trained technicians make fewer mistakes, work more efficiently, and minimize downtime. By proactively addressing equipment issues, they directly impact asset uptime as well as customer experiences.

●      Cost-effectiveness

While hands-on programs require upfront investment, they provide long-term savings compared to outsourcing maintenance and repairs. Building in-house expertise through training reduces overreliance on external contractors with higher service rates, and trained technicians make smarter equipment lifecycle decisions, optimizing capital budgets.

Best Practices for Hands-On Training

While hands-on training is valuable, it’s important to implement this approach in a strategic manner. Not all programs yield meaningful results. By incorporating the following strategies, businesses can enhance the impact of experiential learning for technicians.

●      Build simulated environments

The ideal setting for hands-on learning mimics real-world contexts as closely as possible. Training facilities equipped with industry-specific — or even better, company-specific — tools and machinery allow technicians to practice for the field in a safe, controlled environment. Instructors can also create truly realistic troubleshooting scenarios that develop critical thinking and technical skills.

●      Pair new and experienced technicians

A mentoring framework facilitates skill-building while integrating new hires into the workplace. When paired with a more experienced technician, new hires gain exposure to practical problem-solving that only time on the job can teach.

●      Balance theoretical and practical training

No training program is complete without incorporating both conceptual and practical learning. Check out advanced trade schools that offer instructor-led, hands-on training, such as First Coast Technical Academy. Comprehensive curriculums should include troubleshooting methodologies, equipment safety protocols, real-world scenarios, and hands-on experience. This blended model produces well-rounded technicians who are ready to excel on the job.

●      Leverage technology

Emerging technologies like virtual and augmented reality provide engaging new dimensions for hands-on training. VR simulations offer lifelike troubleshooting scenarios that are impossible to recreate physically. Mixed reality overlays allow technicians to “see inside” operating equipment, enriching learning. Blended with classroom fundamentals, these tools boost comprehension and confidence.

●      Provide continuous training

With facilities management technology and equipment continuously evolving, ongoing training is a must. Regular hands-on refreshers and new skills training ensure technicians stay up-to-date. Programs customized to close skill gaps and that align with company objectives optimize results.

How to Implement an Effective Training Strategy

Implementing impactful hands-on training requires thoughtful planning and commitment across departments. Follow these best practices for rolling out an effective program:

1.     Assess Current Skills and Gaps

The first step is conducting skills audits of current technicians to identify strengths, weaknesses, and gaps. This data should inform custom training plans that strengthen weaknesses. Role-specific programs can advance both new and experienced hires and build upon competencies that are currently lacking.

2.     Involve HR and Operations

Close collaboration between HR, facilities management leadership, and on-the-ground technical teams is key. Seek input on the critical skill sets that technicians need to excel. Additionally, make note of the challenges technicians face within your organization. This cross-functional alignment ensures training that directly supports operational goals.

3.     Measure Training Effectiveness

Define key performance indicators (KPIs) like first-time fix rates, preventive maintenance completion rates, and asset uptime percentages to gauge the impact of training programs. Gather feedback from managers and technicians as well. Then continue to refine the curriculum accordingly.

Hands-On Training for Facilities Management Success

Hands-on training plays a critical role in overcoming today’s labor challenges and developing confident and skilled technicians. An immersive, experiential approach builds real-world competencies and empowers workers to minimize downtime and optimize operations.

With over 40 years of global facilities management expertise, City Consulting Services (CCS) offers unmatched workforce development strategies. Whether you’re seeking to strengthen existing training or build a program from the ground up, CCS has the insight and experience to ensure your technicians progress alongside your organization’s needs. Learn more about our consulting services for facilities management success.

Located in Jacksonville, Florida, First Coast Technical Academy (FCTA) is the premier destination for hands-on technical education. FCTA’s advanced courses in electrical, mechanical, plumbing, and HVAC/R are led by expert instructors and feature real-world equipment and scenarios to ensure technicians gain the skills they need to succeed. Learn more about First Coast Technical Academy.